FAQs

General

1. Is Kroma Taxi’s user app free?
Yes, it’s totally free

2. Is there any required condition for using the app?
No, you need to have a phone number

3. My app is stuck or hanging. What should I do?
First, please slide out or close the app and restart again. If it’s still not working, please contact our customer’s supporters for help.

4. Can I use a single phone number to use both driver’s and user’s app?
Yes, you can.

5. How to earn extra money from referrals?
What you need to do is just to give your generated code and invite someone to use it while riding. If they use, the money will be transferred to your account automatically.

6. Why do I need to update the app again and again?
The new app is easy to use and contain more features. Please update it.


For Drivers

1. What will happen when I press the Start Journey button and stop?
We will give a penalty to you if you do like this.

2. I driver a passenger many kilometers, but I receive less money. What should I do?
Please contact our customer’s service, we will check and help if any.

3. Passengers call for my taxi but they cancel. How?
Sometimes, they cancel because they wait for you longer or other reasons. Please be patient.


For Passengers

1. My driver is driving around in order to extend the distance. What should I do?
Please talk with him or contact our customer’s service for help.

2. My driver was really bad behavior while driving. What should I do?
Please report us and we will block them if we found that it really is.


For Company/Organization

1. My company/organization want to register and use Kroma taxi service. Does Kroma provide exclusive discount/promotion?
Yes, we corporate the company/organization and provide them with big promotions every ride.

2. What information do I need in order to join the partnership program?
Please contact us for more detail.



Contact our customer’s support team if you have any questions:

Phone:
> +(855) 12 300 391 (Cellcard)
> +(855) 90 300 301 (Metfone)
> +(855) 70 800 133 (Smart)

Email: kroma.mobility@gmail.com
Address: No.17, Road 1126, Phum Tumnob, Sangkat Phnom Penh Thmei, Khan Sensok Phnom Penh